PackSafe Products Ltd

Phone : 0345 163 5180

Phone : 02476 933 107

Terms and Conditions

About Us - This web site is owned and operated by PackSafe Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

PackSafe Products Ltd
Unit 6, Brindley Road
Bayton Road Industrial Estate
Coventry, CV7 9EP
United Kingdom
VAT Reg. No. : GB 971 5868 73

Making A Purchase

Making a purchase could not be easier.
Just browse our store and any items that you wish to buy or order can be made
Online or
Calling Us on 0845 163 5180
Faxing Us on 0845 163 5107
Emailing Us on

We accept all card payments via PAYPAL only.

If you do not wish to pay online or by Paypal, you may send your payment :

By Cheque Payable to
"PackSafe Products Ltd" or
by BACS (Bank Transfer)
Reference: Invoice Number

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All Goods purchased online are shipped via selected Courier and Haulage Companies. A standard charge of £6.99 per order is applicable for UK Mainland Only. For Other Locations Please give us a call on 0845 163 5180.

Delivery Schedule

We deliver your online order right away. We will normally send your order to you in Next business working day except Boxes, which will be delivered in 72 hours. International orders are generally sent under 7 days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

For Bespoke and Custom made products the delivery may differ as per order and agreement.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When the order is placed at our website, credit card payments are processed by PAYPAL and all payments are secured by PAYPAL. They are not held in clear text on any web site or PC system at our office.

Privacy Policy

Our Company do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

We hold the right to accept and cancel your order. If you are not happy with goods or order it wrong, the goods must be returned within 7 working days for a partial refund ( re-stocking charge 30% apply), excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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Bespoke Luxury Shoe Boxes